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Due to current circumstances regarding the COVID-19 virus, we are currently operating a limited service and response times are longer than normal.

All of our services and latest information are available on our website using the main navigation or found on our dedicated COVID-19 FAQ page. If you can’t find the information you need, the fastest way to get hold of us is to email us at register@GasSafeRegister.co.uk. For consumers who are unable to use our website, the Gas Safety Advice line is available 9am-5pm on 0800 300 363 where we will aim to respond to you as soon as we are able.

Building Regulations Compliance Certificate

You should receive one of these if a Gas Safe registered engineer installs a heat producing gas appliance in your property. It’s effectively a way of informing the Local Authority of the new appliance, and you should receive it in the post within 28 days of a new appliance being installed. Find out more information on Building Regulations certificates.

If you require a duplicate Building Regulations Compliance Certificate you can do this online or call us on 0800 408 5500 and chose option 6. There is a charge for duplicate certificates, this is £6 including VAT.

Gas Safety Record

Due to the ongoing COVID-19 situation, some engineers have had their qualifications temporarily extended whilst lockdown and social distancing measures are in place. To avoid any confusion, please use the ‘Check A Business’ function to ensure the business and engineer you’re employing is qualified and registered.

The documentation an engineer leaves after having fitted, serviced or safety checked an appliance is dependent upon the purpose and type of work carried out. The only documentation required by law is a Landlord Gas Safety Record. It will detail exactly what checks the engineer has carried out and if the appliances checked meet the appropriate safety standards. Find out more about Gas Safety Records.