Privacy and cookies

Gas Safe Register's privacy policy

Your privacy is important to us and we are committed to protecting it.

The primary purpose of the Gas Safe Register website, is to promote gas safety and as a resource help consumer’s find and validate that businesses and engineers are registered and report illegal or dangerous gas work. It also enables businesses to manage their registrations and report notifiable gas work.

We take care to protect the privacy of customers and users of this site and, if we do ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. A copy of Gas Safe Registers privacy policy can be downloaded on the related help topics on this page or viewed on our Policies page.

This notice describes the privacy policy of By registering your details with Gas Safe Register, you are accepting and consenting to the practices described in this Privacy Policy.

Controllers of personal information

The relevant Health and Safety Executive are the data controller for any personal data or sensitive personal data provided to or gathered by, in the delivery of the Gas Safe Register. The relevant Health and Safety Executive registered offices are:

Great Britain: HSE, Redgrave Court, Merton Road, Bootle, L20 7HS

Northern Ireland: HSE, 83 Ladas Drive, Belfast, Drive, Belfast, BT6 9FR

Isle of Man: HSE,  Thie Slieau Whallian, Foxdale Road, St Johns, Isle of Man, IM4 3AS

Guernsey: Commerce & Employment Department, Raymond Falla House, Longue Rue, St Martins, Guernsey, GY1 6AF

Capita Business Services Ltd, trading as Gas Safe Register, processes data under the General Data Protection Regulation and operates the Gas Safe Register Scheme on behalf of the Health & Safety Executive who is the Data Controller.

References to “Gas Safe Register” in this policy are to the data processor acting on behalf of the HSE.

What personal information will collect about me?

When you interact with Gas Safe Register we sometimes receive personal information about you. For example, if you sign up to our eNewsletter, order leaflets or submit a form you might tell us who you are, your contact details and about an experience you may have had.

The Gas Safe Register website also uses cookies and collects IP addresses. We use IP addresses to analyse trends, administer the website, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information. You can find out more about this in the cookies section of our Privacy Policy.

How will Gas Safe Register use my information?

If you choose to sign up to our eNewsletter, order leaflets or submit a form we will use your personal information for a number of purposes including the following:

  • To deal with your requests and enquiries;
  • To contact you about any enquiry you have made
  • To provide you with services (e.g. to send you the eNewsletter if you have signed up to it)
  • To investigate your complaint and produce a report
  • To conduct satisfaction surveys, where we have your consent

This information may also be used to improve the service provided via our website, prevent or detect fraud or abuses of our website or the Register, and to enable third parties to carry out technical, logistical or other functions on our behalf.

We will keep your information confidential and Gas Safe Register will not sell, share, transfer or rent the information collected on this site other than as disclosed in this statement. If you have signed up to receive our eNewsletter you can opt-out of receiving further emails from us at any stage using the unsubscribe link on the eNewsletter.

Who will the information be shared with?

By submitting your personal information through this website, you are consenting to it being processed in the manner described above.

We will not share your personal information with any third party that intends to use it for direct marketing purposes, unless we have specifically informed you and you have given us specific permission to do this.

We may use third parties, like service providers, agents or contractors to provide support and administration assistance for internal operations or our websites, applications and online advertisements.

These third parties may come into contact with your personal information in the course of providing their services to us. They must provide equivalent levels of security for your personal information as Capita Business Services Ltd and, where required, are bound by legal agreement to keep your personal information private, secure and to process is only on the specific instructions of Capita Business Services Ltd.

How secure is information about me?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place appropriate physical, technological, operational and managerial procedures to safeguard and secure the information we collect online.

All our users' information, not just personal information, has restricted access. Our employees must use password-protected log-in screens to gain entry to restricted information. Furthermore, all employees are kept up-to-date on our security and privacy practices. When new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure your information is protected.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Can I find out what personal information Gas Safe Register holds about me?

You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and request that it be corrected if it is inaccurate. Individuals can find this out by making a ‘subject access request’. If we do hold information about you we will:

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be disclosed to and
  • Let you have a copy of the information in an intelligible form

To make a request for any personal information we may hold you need to put your request in writing by sending an email to, or by writing to the address provided below.

What about third-party advertisers and links to other websites?

Our site may include third-party advertising and links to other websites of interest. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

Please be aware that Gas Safe Register is not responsible for the privacy practices or content of such other websites. We encourage our users to be aware that once you have used these links to leave our site we do not have control over that other website. You should always look at the privacy statements of each applicable website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Notices and revisions

Our Privacy Policy might change from time to time. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website from time to time to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of your information.

Notification of changes

If we decide to change our privacy policy, we will notify you of those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You will have a choice as to whether or not we use the information in this different manner. We will use information in accordance with the changed privacy policy unless you notify us that you wish to unsubscribe.


You may opt-out of receiving information from us by email at any time by sending an email to or by written notice to us.

Contact us

If you have any questions or comments about Gas Safe Register’s Privacy Policy please contact us via email or write to us at:

Gas Safe Register

PO Box 631