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Contact us

Here's how you can get in touch with Gas Safe Register.

General enquiries
By phone: 0800 408 5500

If you have hearing difficulties you can use our text phone service on 0800 408 0606.

Outside of our office hours (9am-5:30pm Mon-Thu, 9am-5pm Fri) you can use this website to find or check a Gas Safe registered engineer or call 0800 408 5500 and use the automated telephone service.

By email: enquiries@gassaferegister.co.uk

By post:
PO Box 6804
Basingstoke
RG24 4NB

All contact with Gas Safe Register will be dealt with in a prompt and professional manner.

The list below provides guidance on what you can expect when contacting us:

  • Correspondence and emails will be responded to within 5 business days
  • Gas safety complaints against registered and unregistered businesses are evaluated and where appropriate, appointments are booked with consumers within 10 business days
  • Complaints against Gas Safe Register’s service will be acknowledged within 3 business days and responded to within 10 business days

Further guidance about our Services and Policies can be viewed on our Policies page.

In an emergency
If you smell gas then call the free 24-hour National Grid Gas Emergency Helpline:

England, Scotland and Wales: 0800 111 999
Isle of Man: 01624 644 444
Northern Ireland : 0800 002 001
Jersey: 01534 755555
Guernsey: 01481 749000

Gas engineers
If you are a gas engineer and you wish to contact us regarding your renewal or registration with Gas Safe Register then please either email us at register@gassaferegister.co.uk or call us on 0800 408 5577 or 01256 650005.

For technical support please call 0800 408 5577 or 01256 650005 and select option 1. Alternatively please email technical support at technical@gassaferegister.co.uk.

Media enquiries
*PLEASE NOTE THIS NUMBER IS FOR PRESS AND MEDIA ENQUIRIES ONLY*

Telephone: 0207 6542 399
Email: press@gassaferegister.co.uk

Marketing requests
You can order Gas Safe leaflets and posters via our online form. For web banners and any other general marketing requests please email marketing@gassaferegister.co.uk.

Complaints
If you have a complaint about Gas Safe Register please call us on 0800 408 5500 or email enquiries@gassaferegister.co.uk

If you have a complaint about a Gas Safe registered engineer you can make a complaint via our website.

If you rent a property and your landlord is not complying with gas safety law you can complain to the Health and Safety Executive (HSE) via the HSE website.

For emergency contacts and other contact details visit our useful contacts page.