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Badly fitted and poorly serviced gas appliances can cause:

Gas leaks, fires, explosions and carbon monoxide poisoning

Gas Emergency Contacts

If you smell gas then call the free 24-hour National Gas Emergency Helpline:

Country Natural Gas (NG) Liquified Petroleum Gas (LPG) Towns Gas/Mains Gas**
England, Wales and Scotland 0800 111 999 Contact number on bulk storage vessel or meter* N/A
Northern Ireland 0800 002 001 Contact number on bulk storage vessel or meter* N/A
Isle of Man 0808 1624 444 0808 1624 444 0808 1624 444
Guernsey N/A 01481 749000 01481 749000
Jersey N/A 01534 755555 01534 755555

*This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

**Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, supplied to customers from an underground main system. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air(towns-gas) installations on this system are currently being converted to burn natural gas.

In a gas emergency you need to act quickly and take the following steps:

      • Turn off the gas supply if it is safe to do so at the emergency control valve at the meter unless the meter is located in a basement/cellar or at the LPG bulk tank or storage vessels.
      • Extinguish all naked flames and do not smoke.
      • Do not operate electrical switches (this includes turning switches on or off). Operating electrical equipment can ignite escaping gas.
      • Get to fresh air immediately - open all doors and windows to ventilate the area.
      • Contact the relevant National Gas Emergency number above.
      • If you are feeling unwell visit your GP or hospital immediately and inform them that you may have been exposed to carbon monoxide.
      • If the attending emergency operative identifies any concern with any gas appliances, follow the advice given concerning use of the equipment and where advised contact a Gas Safe registered engineer to fix the appliance and check for safety.
      • Do not turn the gas supply on again until it has been checked by a Gas Safe registered engineer.