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Poorly fitted and serviced gas appliances can cause:

Gas leaks, fires, explosions and carbon monoxide poisoning

Gas Emergency Contacts

If you smell gas then call the free 24-hour National Grid Gas Emergency Helpline:

Country Natural Gas (NG) Liquified Petroleum Gas (LPG) Towns Gas/Mains Gas**
England, Wales and Scotland 0800 111 999 Contact number on bulk storage vessel or meter* N/A
Northern Ireland 0800 002 001 Contact number on bulk storage vessel or meter* N/A
Isle of Man 0808 1624 444 0808 1624 444 0808 1624 444
Guernsey N/A 01481 749000 01481 749000
Jersey N/A 01534 755555 01534 755555

 
*This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

**Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, served to customers from an underground mains. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air installations on this network are currently being converted to burn natural gas.

In a gas emergency you need to act quickly and take the following steps:

    • Get fresh air immediately - open all doors and windows to ventilate the area.
    • Switch off the appliance and gas pipework by turning off the gas supply at the emergency control valve at the gas meter. Do not turn the gas supply on again until it has been checked by a Gas Safe registered engineer.
    • Do not operate electrical switches, operating electrical equipment can ignite escaping gas.
    • Extinguish all naked flames.
    • If you are feeling unwell visit your GP or hospital immediately and inform them that you may have been exposed to carbon monoxide.
    • Contact a Gas Safe registered engineer to check and fix the appliance.