General Gas Safe Register enquiries:

Consumers and engineers: Please contact Due to the ongoing COVID-19 situation, we are currently operating primarily by email, if you contact us we'll do our best to respond as soon as we are able to.

Gas Emergency Contacts

Country Natural Gas (NG) Liquified Petroleum Gas (LPG) Towns Gas/Mains Gas**
England, Wales and Scotland 0800 111 999 Contact number on bulk storage vessel or meter* N/A
Northern Ireland 0800 002 001 Contact number on bulk storage vessel or meter* N/A
Isle of Man 0808 1624 444 0808 1624 444 0808 1624 444
Guernsey N/A 01481 749000 01481 749000
Jersey N/A 01534 755555 01534 755555

*This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

**Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, served to customers from an underground mains. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air installations on this network are currently being converted to burn natural gas.

Contact Your Energy Supplier

Details of the six main energy suppliers:

Details of the three main LPG suppliers:


Other contacts

Fuel Useful contact details

HSE Great Britain (HSE): 0800 300 363,  

HSE Northern Ireland (HSENI): 0800 0320 121, email: or

Health And Safety At Work Isle of Man (HSWI): 01624 685881,

HSE Guernsey: 01481 234567,

Oil and Biofuel OFTEC: 01473 626298,
Solid fuel and Biomass HETAS: 01684 278170,

APHC: 0121 711 5030,

CIPHE: 01708 472791, or

SNIPEF (Scotland and Northern Ireland only): 0131 556 0600, or


Further information

Consumer Advice:

Building regulations advice:

  • Local Authority Building Control (LABC) – visit the website to find your closest LABC office.

CO alarm advice:

  • Council of Gas Detection and Environmental Monitoring (CoGDEM) – 0800 1694 457,

Medical information:

  • Visit NHS Choices and for non emergencies contact 111 (England and Scotland only).

Patient support groups:

Gas industry normative documents:

Download the latest Legislative Normative
and Informative document list