Industry Contacts
Our list of contacts may be able to help you
General Gas Safe Register enquiries:
Consumers: 0800 408 5500
Engineers: 0800 408 5577
(Office opening hours: 9am-5:30pm Mon-Thu; 9am-5:00pm Fri)
Gas Emergency Contacts
| Country | Natural Gas (NG) | Liquified Petroleum Gas (LPG) | Towns Gas/Mains Gas** |
|---|---|---|---|
| England, Wales and Scotland | 0800 111 999 | Contact number on bulk storage vessel or meter* | N/A |
| Northern Ireland | 0800 002 001 | Contact number on bulk storage vessel or meter* | N/A |
| Isle of Man | 0808 1624 444 | 0808 1624 444 | 0808 1624 444 |
| Guernsey | N/A | 01481 749000 | 01481 749000 |
| Jersey | N/A | 01534 755555 | 01534 755555 |
*This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.
**Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, served to customers from an underground mains. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air installations on this network are currently being converted to burn natural gas.
Contact Your Energy Supplier
Details of the six main energy suppliers:
- British Gas: 0800 048 0202
- NPower: 0800 073 3000
- EON: 0345 059 9905
- Scottish and Southern Energy (SSE): 0345 071 9710
- EDF Energy: 0800 056 7777
- Scottish Power: 0800 027 0072
Details of the three main LPG suppliers:
- Calor: 03457 444 999 (LPG emergency), 0808 252 7907 (enquiries) or www.calor.co.uk
- Flogas: 0800 574 574 or www.flogas.co.uk
- AvantiGas: 0808 208 0000 or www.avantigas.com
Other contacts
| Fuel | Useful contact details |
|---|---|
| Gas |
HSE Great Britain (HSE): 0800 300 363, www.hse.gov.uk HSE Northern Ireland (HSENI): 0800 0320 121, www.hseni.gov.uk Health And Safety At Work Isle of Man (HSWI): 01624 685881, www.gov.im HSE Guernsey: 01481 234567, www.gov.gg/hse |
| Oil and Biofuel | OFTEC: 01473 626298, www.oftec.org |
| Solid fuel and Biomass | HETAS: 01684 278170, www.hetas.co.uk |
| Plumbing |
APHC: 0121 711 5030, www.aphc.co.uk CIPHE: 01708 472791, www.ciphe.org.uk or info@ciphe.org.uk SNIPEF (Scotland and Northern Ireland only): 0131 556 0600, www.snipef.org or info@snipef.org |
Further information
Consumer Advice:
- Citizens Advice Consumer Services – 03454 04 05 06, www.citizensadvice.org.uk
- Office of Fair Trading (Isle of Man) - 01624 686500, www.gov.im/oft
- Consumer line (Northern Ireland) – 0300 123 6262, www.consumerline.org
Building regulations advice:
- Local Authority Building Control (LABC) – visit the website to find your closest LABC office.
CO alarm advice:
- Council of Gas Detection and Environmental Monitoring (CoGDEM) – 0800 1694 457, www.cogdem.org.uk
Medical information:
- Visit NHS Choices and for non emergencies contact 111 (England and Scotland only).
Patient support groups:
- Carbon Monoxide and Gas Safety Society (CO-Gas Safety) – 01372 466112, www.co-gassafety.co.uk
- CO-Awareness Ltd – 0161 408 0082, www.co-awareness.org
Gas industry normative documents:
- Institute of Gas Engineers and Managers (IGEM) – 01509 678182 or 0844 375 4436, IGEM.org.uk
- British Standards Institution – 0345 086 9001, BSIgroup.co.uk
- UKPLG – UKLPG.org or email UKLPG
Download the latest Legislative Normative and Informative document list
