General Gas Safe Register enquiries:

Consumers: 0800 408 5500

Engineers: 0800 408 5577

(Office opening hours: 9am-5:30pm Mon-Thu; 9am-5:00pm Fri)

 

Gas Emergency Contacts

Country Natural Gas (NG) Liquified Petroleum Gas (LPG) Towns Gas/Mains Gas**
England, Wales and Scotland 0800 111 999 Contact number on bulk storage vessel or meter* N/A
Northern Ireland 0800 002 001 Contact number on bulk storage vessel or meter* N/A
Isle of Man 0808 1624 444 0808 1624 444 0808 1624 444
Guernsey N/A 01481 749000 01481 749000
Jersey N/A 01534 755555 01534 755555

*This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

**Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, served to customers from an underground mains. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air installations on this network are currently being converted to burn natural gas.


Contact Your Energy Supplier

Details of the six main energy suppliers:

  • British Gas: 0800 048 0202
  • NPower: 0800 073 3000
  • EON: 0345 059 9905
  • Scottish and Southern Energy (SSE): 0345 026 0658
  • EDF Energy: 0800 056 7777
  • Scottish Power: 0800 027 0072

Details of the three main LPG suppliers:

 

Other contacts

Fuel Useful contact details
Gas

HSE Great Britain (HSE): 0800 300 363, www.hse.gov.uk  

HSE Northern Ireland (HSENI): 0800 0320 121, www.hseni.gov.uk 

Health And Safety At Work Isle of Man (HSWI): 01624 685881, www.gov.im

HSE Guernsey: 01481 234567, www.hse.guernsey.gg

Oil and Biofuel OFTEC: 01473 626298, www.oftec.org
Solid fuel and Biomass HETAS: 01684 278170, www.hetas.co.uk
Plumbing

APHC: 0121 711 5030, www.aphc.co.uk

CIPHE: 01708 472791, www.ciphe.org.uk or info@ciphe.org.uk

SNIPEF (Scotland and Northern Ireland only): 0131 556 0600, www.snipef.org or info@snipef.org

 

Further information

Consumer Advice:

Building regulations advice:

  • Local Authority Building Control (LABC) – visit the website to find your closest LABC office.

CO alarm advice:

  • Council of Gas Detection and Environmental Monitoring (CoGDEM) – 0800 1694 457, www.cogdem.org.uk

Medical information:

  • Visit NHS Choices and for non emergencies contact 111 (England and Scotland only).

Patient support groups:

Gas industry normative documents:

Download the latest Legislative Normative and Informative document list

 

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