Reviewed 18th May
Last updated 18th May
Advice for the ongoing COVID-19 outbreak. Please be aware: as this is an ever-changing situation information may be updated, amended and added on a regular basis.
We have updated our information in line with guidance published by UK Government on 11th May.
Due to the COVID-19 situation, we have been operating a limited service to support efforts to reduce the spread of the virus.
We want to reassure registered businesses that we’re doing our upmost to continue to support you. Our technical team are still on hand to answer any technical questions and queries you may have. Call us on 0800 408 5577, then press option 1, or drop us an email at firstname.lastname@example.org, and we will respond to you as soon as possible. Don't forget, your local Gas Safe Register Inspector is here to help you too.
If you have a gas emergency or can smell gas please call the emergency service provider on 0800 111 999.
For vulnerable members of the public, unable to use our website or email, we continue to operate the HSE Gas Safety Advice line on 0800 300 363. Please be aware response times are currently longer than usual and they may need to leave us as voicemail message, so that we can call back.
For registered engineers, our technical support line continues to operate. We are developing new procedures in line with the UK Government advice on working safely issued on 11th May, and plan to have our full service running safely soon.
Your well-being and that of other household members at your property is our priority while carrying any gas appliance inspections. So that you and our employees stay safe, all our Inspectors will use Personal Protective Equipment that meets Government and Health and Safety Executive guidelines. A dynamic risk assessment that is specific to your situation will be carried out prior to entering your property, which will determine the appropriate PPE to be worn, for example, gloves.
Guidance on keeping yourself safe can be found here: https://www.gov.uk/coronavirus. Please note, if you are shielding (vulnerable) or have COVID-19 symptoms, and you have a planned visit from a Gas Safe Register Inspector, or a gas engineer from any business, you must make all parties aware and have the appointment re-arranged.
So that you, other members of your household and our inspectors can all stay safe, we won’t visit properties where those living in the home:
We’ll be pleased to carry out an inspection at your property once you’re feeling well enough and have completed any self-isolation requirements (as per the Government guidelines) and are happy for us to visit.
We want to ensure our customers and employees stay safe. This means all visits will start with our inspector taking a risk assessment before starting any inspection. If a risk is clearly identified, they reserve the right to cancel the visit to ensure the safety of you and themselves.
We’ll need to cancel a visit to your property if our inspector falls ill with COVID-19 symptoms or must self-isolate in accordance with the Governments guidelines.
To ensure your safety and that of our employees, our inspectors will apply the two-metre social distancing measures. We may also ask you and any other household members to wait in another room or go outside while the inspection is carried out or open doors and windows in the room they are working in.
We’ll call you before our visit to check that you and other household members are well and that no one has suspected COVID-19 symptoms, is self-isolating or shielding.
Our inspector will need to access:
Ideally yes, but as part of their PPE our inspectors will have their own hand sanitiser.
We politely ask that the area where the inspector will be working, is clear, tidy and cleaned before the visit.
The inspector will ensure the area of the home worked in is left clean and tidy.
We will cancel a visit to a registered business address if our inspector has COVID-19 symptoms or must self-isolate in accordance with the Governments guidelines. All visits will commence with our inspector taking a risk assessment. If a risk is identified, they reserve the right to cancel the visit to ensure the safety of you, themselves and your customer.
Please contact your customer to establish if they are self-isolating, shielding or fall within a vulnerable group. You will also need to check if they are happy to apply the social distancing guidelines. If any risks are identified, please arrange to cancel the inspection appointment.
The inspection appointment can be rearranged when it’s safe for you, your customer and the inspector.
We will cancel a visit to a registered business address if our inspector has COVID-19 symptoms or must self-isolate in accordance with the Governments guidelines. All visits will commence with our inspector taking a risk assessment. If a risk is clearly identified, they reserve the right to cancel the visit to ensure the safety of you, themselves and your customer.
The latest detailed guidance on working safely in people's homes can be found on the UK Government website https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19.
If you are a member of the public, guidance on keeping yourself safe can be found here: https://www.gov.uk/coronavirus. Please note, if you are shielding (vulnerable) or have COVID-19 symptoms, and you have a planned visit from a Gas Safe Register Inspector, or a gas engineer from any business, you must make all parties aware and have the appointment re-arranged.
The HSE has provided a wealth of new information for landlords including a variety of scenarios which may help provide some clarity for those concerned for their well-being or the well-being of their customers.
Government advice is that people who are clinically extremely vulnerable should minimise all interaction between themselves and others (also referred to as shielded people).
If you have been advised by the government that you fall into the extremely vulnerable (shielded) category, you should inform your landlord that you are shielding because you are medically vulnerable, so do not want an engineer in your home.
Your landlord can find out more about what is expected of them in respect of gas safety checks at this time on the Gas Safe Register website. The landlord must rearrange the landlords’ gas safety check to take place after your isolation period has ended.
However, if you smell gas, or if you have concerns about the safety of your appliances, you should call the gas emergency service provider on 0800 111 999, and switch off appliances until the gas emergency supplier, or a registered gas engineer, has attended and advised that the appliances are safe to use.
We have had reports that some ACS assessment centres have closed due to COVID-19, resulting in engineers being unable to take their ACS reassessment. Engineers are expected to take all reasonable measures to maintain their ACS qualifications, including planning ahead where possible.
Maintaining gas safety competence is essential for registered gas engineers. If assessment centres have enough staff and customers to keep functioning, they should do so and follow Gov.uk advice on good hygiene and encouraging engineers not to attend if they should be self-isolating.
If engineers take all reasonable steps to update their expired ACS certification as soon as possible, and continue to work safely, HSE will permit registered gas engineers to remain on the Register for an additional period during the peak of the Coronavirus (COVID-19) measures.
Engineers may be required to demonstrate that they have taken reasonable steps to renew their qualifications.
Engineers MUST maintain their Gas Safe registration during any extension of their ACS qualification period if they are carrying out gas work.
This is a temporary measure and does not remove the standing requirement for registered gas engineers to maintain their ACS certification and renew certification every 5 years.