What to do in a gas emergency

Are you experiencing any of the symptoms of carbon monoxide poisoning?

Can you smell gas?

Are there any danger signs on or around the appliance?

Act quickly and take the following safety steps:

Open all doors and windows to ventilate the room. Get fresh air immediately
Switch off the appliance and do not reuse until it has been checked by a Gas Safe registered engineer
Shut off the gas supply at the mains (if you know where this is)
Call the relevant National Gas Safety number (see below)
Visit your GP or the hospital immediately and tell them that you believe your symptoms may be related to carbon monoxide poisoning
Contact a Gas Safe registered engineer to carry out the necessary repairs to the appliance

Gas Emergency Services

England, Scotland and Wales:
- For Natural gas, call the National Gas Emergency Service Freephone Number: 0800 111 999
- For liquified petroleum gas (LPG),
  - Bulk and Metered supplies; see telephone number on the bulk storage vessel or at the meter
  - Cylinder supplies; See gas supplier emergency contact details in the local telephone directory*
Northern Ireland:
- For Natural gas, call the Northern Ireland Gas Emergency Service: 0800 002 001
- For liquified petroleum gas (LPG),
  - Bulk and Metered supplies; see telephone number on the bulk storage vessel or at the meter
  - Cylinder supplies; See gas supplier emergency contact details in the local telephone directory*
Isle of Man:
- For Natural gas, Towns gas** and LPG, call Manx Gas Ltd: 01624 644 444
Guernsey:
- For Mains gas** and LPG, call Guernsey Gas Ltd: 01481 749000
Jersey:
- For Mains gas** and LPG, call Jersey Gas Company Ltd: 01534 755555
Contact details of the four main suppliers of LPG in Great Britain
- Calor: 08457 444 999
- BP: 0845 607 6118
- Flogas: 0845 720 0100
- Shell: 0870 7539 999

* For cylinder supplies on caravan parks and hire boats, the site owner and/or boat operator may also have responsibilities. Advice may be obtained from the gas company identified on the cylinder through their emergency contact details.

** Mains gas and Towns gas
Guernsey and Jersey in common with the United Kingdom and the Isle of Man have LPG supplies, but where they differ, is that they do not have any Natural gas installations. The gas used in the mains distribution system is a manufactured LPG/Air mixture (otherwise known as ‘mains gas’). The mains gas consumers are served by a network of underground mains emanating from a LPG/Air production plant, where the gas is processed, constantly monitored and checked for quality and purity.

Gas Installations in the Isle of Man are similar to those found in Guernsey and Jersey; however the Isle of Man is currently undergoing a gas conversion programme, whereby many of its LPG/Air installations on its ‘Towns gas’ network are being converted to burn Natural gas. There are also some 6,000 installations still using LPG/Air. The plan is to convert the existing LPG/Air installations to Natural gas by 2012.