make a complaint

Use this form to submit a complaint or comment about gas work carried out by a Gas Safe registered business or engineer. We will review your comments or complaint and carry out an investigation, which may include a visit to inspect the gas work carried out. We will inform you of the outcome of any investigations. Find out more about making a gas work complaint.

Enter your details

Full name*Mandatory

Address*Mandatory

* Optional

Postcode*Mandatory

Home telephone number

Work number

Mobile number

Email address

Select at least one

Business details

Trading name*Mandatory

Business registration number * Optional

Address* Optional

* Optional

Postcode* Optional

Name(s) of any engineers undertaking the installation

Engineer name * Optional

Engineer license number * Optional

Add additional engineer

Work Details

Has the business been informed of your complaint?YesNo* Mandatory

Is the work complete?YesNo* Mandatory

Has the installer undertaken any remedial work?YesNo* Mandatory

Has the remedial work been carried out to your satisfaction?YesNo* Mandatory

Has any work been carried out by any other person on the relevant installation/appliances since the Installer completed their work?YesNo* Mandatory

Description of complaint * Mandatory

Appliance type* Optional

Where installed* Optional

Manufacturer* Optional

Model* Optional

I agree to HSE Gas Safe Tems and conditions

*Mandatory

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Gas Safe Register

PO BOX 6804

Basingstoke

RG24 4NB

+44 (0)800 408 5500