You can ensure that the engineer or business is registered by checking online. If they are registered, and you have concerns you can raise them here.
If they are not registered, they are working illegally and you can report them to us.
In order to raise a concern about gas work, we will usually need the following details from you:
We will also require further information about the gas work carried out, if possible:
We will then review all the details provided and carry out an investigation, which may include a site visit to inspect the gas work undertaken. Following the inspection visit, a copy of the inspector’s report will be sent to those parties entitled to receive a copy.
For more information you can download a copy of our Consumer Policy – Our Services Explained.