Contact Us

A lot of our services are available online. To direct you to the most appropriate information please let us know who you are from the options presented below:

  • Let us know who you are...

  • Choose a topic

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    • Gas emergency contacts

      • If you smell gas then call the free 24-hour National Gas Emergency Helpline:

       

      England, Wales and Scotland
      Natural Gas (NG) : 0800 111 999
      Liquified Petroleum Gas (LPG) : Contact number on bulk storage vessel or meter*
      Northern Ireland
      Natural Gas (NG) : 0800 002 001
      Liquified Petroleum Gas (LPG) : Contact number on bulk storage vessel or meter*
      Isle of Man
      Natural Gas (NG) : 0808 1624 444
      Liquified Petroleum Gas (LPG) : 0808 1624 444
      Towns Gas/Mains Gas** : 0808 1624 444
      Guernsey
      Liquified Petroleum Gas (LPG) : 01481 749 000
      Towns Gas/Mains Gas** : 01481 749 000
      Jersey
      Liquified Petroleum Gas (LPG) : 01534 755 555
      Towns Gas/Mains Gas** : 01534 755 555

       

       
      *This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

      **Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, supplied to customers from an underground main system. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air(towns-gas) installations on this system are currently being converted to burn natural gas.

       

      • Additional information on what steps to take should you smell gas can be found here

    • Tell us more

    • Order a replacement/duplicate

      • If you have lost or misplaced your Building Regulations Certificate, you can order a replacement online for only £6
      • Please note: Solicitor's can also request a copy of the Building Regulations Certificate

    • Check if gas work has been notified

      • You can check online to see if your engineer has notified your gas installation.
      • You must complete this task prior to seeing whether a duplicate installation/building regulations certificate is available to order.
      • If the work has not been notified you will need to contact your registered business/engineer and ask them to notify the work to ensure compliance with the Building Regulations.
      • Once the work has been notified the certificate will be posted out within 10 working days.

    • Certificate not received

      • Once the work has been notified the certificate will be posted out within 10 working days.
      • The Building Regulations state that the Local Authority must be notified within 30 calendar days of the installation of a new gas heat producing appliance, e.g. boiler, fire (but excluding flueless solely cooking appliances) and their associated heating/hot water systems.
      • This is the responsibility of your registered engineer and can be done by them either online or by telephone.
      • You can check online to see if your engineer has notified your gas installation.

    • Tell us more

    • Find a registered gas engineer in your area

      You can find a list of Gas Safe registered businesses in your area by entering your postcode into our online search function.

       

    • Check a business

      You can check if a business is Gas Safe registered online by entering their business registration number or their trading name.

       

    • Check an engineer

      • To check if an individual engineer is currently Gas Safe registered you will need to know their unique 7-digit licence number. You will find this on the engineer's Gas Safe licence card.
      • Please note; gas engineers will often be qualified and competent to do a defined range of gas works. It's important to check what work they are qualified to do before you use them. Engineers will have different qualifications including:
        • Domestic (homes) and non-domestic (businesses and factories)
        • LPG and natural gas
        • Different areas of gas work e.g. boilers, cookers, fire etc. You can find out what an engineer is qualified to do using our check an engineer service and by looking on the back of their Gas Safe ID card.

    • Tell us more

    • Concerns about work carried out by a Gas Safe registered engineer

      • We are happy to investigate any concerns you may have about work carried out by a registered engineer, be it at your property or another address.
      • In the first instance, you should contact the business concerned and ask them to correct the problem.
      • If the business fails to respond please complete the online form:

       

    • Report your landlord

      • If you rent a property and your landlord is not complying with gas safety law you can complain to the Health and Safety Executive (HSE) via their website.
      • By law landlords must carry out an annual gas safety check and provide tenants with a copy of the record of that check. New tenants should receive a copy before they move in and existing tenants should get a copy within 28 days of the annual check being done. If you don't have a current gas safety record you can report to HSE via form LGSR1.

       

       

    • Other useful advice

      • Please be aware that Gas Safe Register are unable to assist you regarding complaints about non-gas related issues, contractual issues, financial matters or to arbitrate disputes.
      • In such instance, other bodies may be able to assist, for example, Trading Standards and The Financial Ombudsman
      • To read more about the Gas Safe Register remit click here

       

       

       

    • Report an illegal gas fitter

      • If you suspect someone is working on gas without being Gas Safe registered you can notify us online. Please provide as much information as you can, e.g. names, dates, addresses etc. of where gas work was done and by whom.

       

    • Tell us more

    • Report an illegal gas fitter

      • If you suspect someone is working on gas without being Gas Safe registered you can notify us online. Please provide as much information as you can, e.g. names, dates, addresses etc. of where gas work was done and by whom.

       

       

    • Tell us more

    • Free gas safety inspection

      • If you’ve had a new installation fitted in the last six months, please feel free to complete our form nominating your property for an inspection. If you are selected we’ll contact you within that time period and look to arrange a suitable time and date to visit.
      • Unfortunately we’re unable to visit every property, so if you are not contacted within the six month time period, you have not been selected.
      • Please note: if you have safety concerns over an installation you can report a concern to us at any time and we’ll carry out a site visit should it be appropriate.

       

       

    • Tell us more

    • Industry contacts

      • Our list of industry contacts may also be able to help you. To access their contact details please click here
      • To read more about Gas Safe Register's remit click here

       

       

  • Choose a topic

    • Tell us more

    • Gas emergency contacts

      • If you smell gas then call the free 24-hour National Gas Emergency Helpline:

       

      England, Wales and Scotland
      Natural Gas (NG): 0800 111 999
      Liquified Petroleum Gas (LPG): Contact number on bulk storage vessel or meter*
      Northern Ireland
      Natural Gas (NG): 0800 002 001
      Liquified Petroleum Gas (LPG): Contact number on bulk storage vessel or meter*
      Isle of Man
      Natural Gas (NG), Liquified Petroleum Gas (LPG) and Towns Gas**: 0808 1624 444
      Guernsey
      Liquified Petroleum Gas (LPG) and Mains Gas**: 01481 749 000
      Jersey
      Liquified Petroleum Gas (LPG) and Mains Gas**: 01534 755 555


      *This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

      **Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, supplied to customers from an underground main system. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air (towns-gas) installations on this system are currently being converted to burn natural gas.

       

      • Additional information on what steps to take should you smell gas can be found here

       

       

    • Tell us more

    • What are the requirements for landlords?

      As a landlord, it’s up to you to make sure your tenants stay safe in the property you’re letting. Your legal duties apply to a wide range of accommodation occupied under lease or licence. These include:

      • Residential premises provided for rent by local authorities, housing associations, private sector landlords, cooperatives, and hostels.
      • Rooms in bedsit accommodation, private households, bed and breakfast accommodation and hotels.
      • Rented holiday accommodation such as chalets, cottages, flats, Airbnb properties, caravans and narrowboats on inland waterways.

      The Gas Safety (Installation and Use) Regulations 1998 outline your duties as a landlord to make sure all gas appliances, fittings, chimneys and flues are safe and working efficiently. If you’re letting a property with gas appliances installed, you’ve got three main legal responsibilities:

      • Gas Safety Checks
      • Gas Safety Record
      • Maintenance

      You can find more details on requirements for landlords on our landlords page.

    • What are the requirements for landlords?

      As a landlord, it’s up to you to make sure your tenants stay safe in the property you’re letting. Your legal duties apply to a wide range of accommodation occupied under lease or licence. These include:

      • Residential premises provided for rent by local authorities, housing associations, private sector landlords, cooperatives, and hostels.
      • Rooms in bedsit accommodation, private households, bed and breakfast accommodation and hotels.
      • Rented holiday accommodation such as chalets, cottages, flats, Airbnb properties, caravans and narrowboats on inland waterways.

      The Gas Safety (Installation and Use) Regulations 1998 outline your duties as a landlord to make sure all gas appliances, fittings, chimneys and flues are safe and working efficiently. If you’re letting a property with gas appliances installed, you’ve got three main legal responsibilities:

      • Gas Safety Checks
      • Gas Safety Record
      • Maintenance

      You can find more details on requirements for landlords on our landlords page.

    • Checking an engineer is qualified to carry out a gas safety check?

      All engineers registered with Gas Safe Register must have an ID card that shows the type of work they are registered to do. Gas Safe Register strongly advise you to check the engineer’s ID card before they begin work on your gas appliances.

      Details of the type of work that an engineer is registered to carry out can be found using our check an engineer facility, by checking the back of the engineer’s Gas Safe Register ID card or you can contact us at register@gassaferegister.co.uk; or you can call us on 0800 408 5500.

    • Cost of a landlord gas safety check

      The cost of your Landlord Gas Safety Check will depend on the Gas Safe registered engineer who carries out your annual gas safety check. We recommend getting at least three quotes from companies before arranging for the check to be carried out. You can find a registered business in your local area on our Check The Register page. 

    • No logo on the Gas Safety Record - is it still valid?

      A Landlord’s Gas Safety Record does not need to feature the Gas Safe Register logo. A certificate not displaying the logo can still be valid.

    • Carbon monoxide (CO) alarm

      From 1st of October 2022, a CO alarm is required to be fitted in rental properties containing gas appliances.

      In Scotland and Northern Ireland, a CO detector is required when a new or replacement combustion appliance is installed.

      Before purchasing a CO alarm, always ensure it complies with British Standard EN 50291 and carries a British or European approval mark, such as a Kitemark. Check the manufacturer’s recommendations about how you should fit and test your alarm to ensure that the unit and the batteries are in good condition.

    • Additional information

      It’s always a good idea to ensure your tenants know where and how to turn the gas off and what to do in the event of a gas emergency.

      And remember, make sure it’s always a Gas Safe registered and qualified engineer that’s carrying out gas work or a Gas Safety Check. Landlords are legally required to make sure this is the case - and it’s the most important step to ensuring your tenants’ safety.

    • Tell us more

    • Order a replacement/duplicate certificate

      • If you have lost or misplaced your Building Regulations Certificate, you can order a replacement online for only £6
      • Please note: Solicitors can also request a copy of the Building Regulations Certificate

       

    • Check if my installation has been notified

      • You can check online to see if your engineer has notified your gas installation.
      • You must complete this task prior to seeing whether a duplicate installation/building regulations certificate is available to order.
      • If the work has not been notified you will need to contact your registered business/engineer and ask them to notify the work to ensure compliance with the Building Regulations.
      • Once the work has been notified the certificate will be posted out within 10 working days.

       

    • Certificate not received

      • Once the work has been notified the certificate will be posted out within 10 working days.
      • The Building Regulations state that the Local Authority must be notified within 30 calendar days of the installation of a new gas heat producing appliance, e.g. boiler, fire (but excluding flueless solely cooking appliances) and their associated heating/hot water systems.
      • This is the responsibility of your registered engineer and can be done by them either online or by telephone.
      • You can check online to see if your engineer has notified your gas installation.

       

    • Tell us more

    • Find a registered gas engineer in your area

      You can find a list of Gas Safe registered businesses in your area by entering your postcode into our online search function.

       

    • Check a business

      You can check if a business is Gas Safe registered online by entering their business registration number or their trading name.

       

    • Check an engineer

      • To check if an individual engineer is currently Gas Safe registered you will need to know their unique 7-digit licence number. You will find this on the engineer's Gas Safe licence card.
      • Please note; gas engineers will often be qualified and competent to do a defined range of gas works. It's important to check what work they are qualified to do before you use them. Engineers will have different qualifications including:
        • Domestic (homes) and non-domestic (businesses and factories)
        • LPG and natural gas
        • Different areas of gas work e.g. boilers, cookers, fire etc. You can find out what an engineer is qualified to do using our check an engineer service and by looking on the back of their Gas Safe ID card.

    • Tell us more

    • Concerns about work carried out by a Gas Safe registered engineer

       

      • We are happy to investigate any concerns you may have about work carried out by a registered engineer, be it at your property or another address.
      • In the first instance, you should contact the business concerned and ask them to correct the problem.
      • If the business fails to respond please complete the online form:

       

       

       

    • Other useful advice

      • Please be aware that Gas Safe Register are unable to assist you regarding complaints about non-gas related issues, contractual issues, financial matters or to arbitrate disputes.
      • In such instance, other bodies may be able to assist, for example, Trading Standards and The Financial Ombudsman
      • To read more about the Gas Safe Register remit click here

       

       

       

    • Report an illegal gas fitter

      • If you suspect someone is working on gas without being Gas Safe registered you can notify us online. Please provide as much information as you can, e.g. names, dates, addresses etc. of where gas work was done and by whom.

       

    • Tell us more

    • Report an illegal gas fitter

      • If you suspect someone is working on gas without being Gas Safe registered you can notify us online. Please provide as much information as you can, e.g. names, dates, addresses etc. of where gas work was done and by whom.

       

       

    • Tell us more

    • Free gas safety inspection

      • If you’ve had a new installation fitted in the last six months, please feel free to complete our form nominating your property for an inspection. If you are selected we’ll contact you within that time period and look to arrange a suitable time and date to visit.
      • Unfortunately we’re unable to visit every property, so if you are not contacted within the six month time period, you have not been selected.
      • Please note: if you have safety concerns over an installation you can report a concern to us at any time and we’ll carry out a site visit should it be appropriate.

       

       

    • Tell us more

    • Industry contacts

      • Our list of industry contacts may also be able to help you. To access their contact details please click here
      • To read more about the Gas Safe Register remit click here

       

       

  • Choose a topic

    • Tell us more

    • Gas emergency contacts

      • If you smell gas then call the free 24-hour National Gas Emergency Helpline:

       

      England, Wales and Scotland
      Natural Gas (NG): 0800 111 999
      Liquified Petroleum Gas (LPG): Contact number on bulk storage vessel or meter*
      Northern Ireland
      Natural Gas (NG): 0800 002 001
      Liquified Petroleum Gas (LPG): Contact number on bulk storage vessel or meter*
      Isle of Man
      Natural Gas (NG), Liquified Petroleum Gas (LPG) and Towns Gas**: 0808 1624 444
      Guernsey
      Liquified Petroleum Gas (LPG) and Mains Gas**: 01481 749 000
      Jersey
      Liquified Petroleum Gas (LPG) and Mains Gas**: 01534 755 555


      *This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

      **Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, supplied to customers from an underground main system. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air (towns-gas) installations on this system are currently being converted to burn natural gas.

       

      • Additional information on what steps to take should you smell gas can be found here

       

       

    • Tell us more

    • Stay gas safe in your rented accommodation

      Faulty gas appliances and gas pipework, poor gas fittings and blocked chimneys/flues can be life-threatening – so it’s important for your landlord to arrange annual gas safety checks to ensure appliances are safe and fit for use. The checks can include:

      • Ensuring that products of combustion (fumes) are being safely removed outside via the flue or chimney;
      • Ensuring an appliance is burning the gas properly, and that there is an adequate supply of fresh air in order for it to do so;
      • Ensuring all safety devices are working properly and shutting an appliance off should a fault occur.

       

      It’s in your best interests to let a Gas Safe registered engineer in if they visit your property to carry out a check – but don’t forget to ask to see their Gas Safe ID card first! It may also be a good idea to check with your landlord if you aren’t expecting an engineer to call.

      Advice on landlords duties are also contained in Health and Safety Executive’s guidance to landlords and letting agents found on the HSE website

       

       

    • Landlords requirements

      By law, landlords must make sure:

      • gas pipework, flues and gas appliances provided for tenants are maintained in a safe condition by a Gas Safe registered engineer (normally manufacturers recommend annual maintenance for their appliances) and all gas equipment (including any appliance left by a previous tenant) is safe or otherwise removed before re-letting;

      • that all appliances and flues that are provided by the landlord for their tenants use are safety checked by a Gas Safe registered engineer annually;

      • they provide a documented record of the safety checks (Landlords Gas Safety Record) to the tenant within 28 days of completing the check or to any new tenant before they move in;

      • they keep a copy of safety check documents for a specified period. Advice on landlords duties are contained in HSE's guidance to landlords and letting agents found on the HSE website.

    • Landlords requirements

      By law, landlords must make sure:

      • gas pipework, flues and gas appliances provided for tenants are maintained in a safe condition by a Gas Safe registered engineer (normally manufacturers recommend annual maintenance for their appliances) and all gas equipment (including any appliance left by a previous tenant) is safe or otherwise removed before re-letting;

      • that all appliances and flues that are provided by the landlord for their tenants use are safety checked by a Gas Safe registered engineer annually;

      • they provide a documented record of the safety checks (Landlords Gas Safety Record) to the tenant within 28 days of completing the check or to any new tenant before they move in;

      • they keep a copy of safety check documents for a specified period. Advice on landlords duties are contained in HSE's guidance to landlords and letting agents found on the HSE website.

    • Student moving into a rented property

      Students are like any other tenants in that your landlord needs to ensure that any gas appliances in the property are safe for you to use. As a student, gas safety is unlikely to be top of your priorities list, but knowing your rights – and the warning signs of carbon monoxide poisoning – might just save your life.

      The six symptoms of carbon monoxide poisoning could be mistaken for a hangover. To avoid this, it’s a good idea to invest in an audible carbon monoxide alarm – you can buy a battery operated one at any DIY store, usually for the price of a good night at the Students’ Union (£15-£20). Once it’s yours, you can take it with you wherever you go next. Make sure the alarm is marked to comply with the European safety standard BS EN 50291 and displays the British Standards' Kitemark.

    • Carbon monoxide (CO) alarm

      From 1st of October 2022, a CO alarm is required to be fitted in rental properties containing gas appliances.

      In Scotland and Northern Ireland, a CO detector is required when a new or replacement combustion appliance is installed.

      Before purchasing a CO alarm, always ensure it complies with British Standard EN 50291 and carries a British or European approval mark, such as a Kitemark. Check the manufacturer’s recommendations about how you should fit and test your alarm to ensure that the unit and the batteries are in good condition.

    • Tell us more

    • Find a registered gas engineer in your area

      You can find a list of Gas Safe registered businesses in your area by entering your postcode into our online search function.

       

    • Check a business

      You can check if a business is Gas Safe registered online by entering their business registration number or their trading name.

       

    • Check an engineer

      • To check if an individual engineer is currently Gas Safe registered you will need to know their unique 7-digit licence number. You will find this on the engineer's Gas Safe licence card.
      • Please note; gas engineers will often be qualified and competent to do a defined range of gas works. It's important to check what work they are qualified to do before you use them. Engineers will have different qualifications including:
        • Domestic (homes) and non-domestic (Businesses and factories)
        • LPG and natural gas
        • Different areas of gas work e.g. boilers, cookers, fire etc. You can find out what an engineer is qualified to do using our check an engineer service and by looking on the back of their Gas Safe ID card.

    • Tell us more

    • Concerns about work carried out by a Gas Safe registered engineer

       

      • We are happy to investigate any concerns you may have about work carried out by a registered engineer, be it at your property or another address.
      • In the first instance, you should contact the business concerned and ask them to correct the problem.
      • If the business fails to respond please complete the online form:

       

       

       

    • Report your landlord

      • If you rent a property and your landlord is not complying with gas safety law you can report them to the Health and Safety Executive (HSE) via their website.
      • By law, landlords must carry out an annual gas safety check and provide tenants with a copy of the record of that check. New tenants should receive a copy before they move in and existing tenants should get a copy within 28 days of the annual check being done. If you don't have a current gas safety record you can report them to HSE via form LGSR1. 

       

       

    • Other useful advice

      • Please be aware that Gas Safe Register are unable to assist you regarding complaints about non-gas related issues, contractual issues, financial matters or to arbitrate disputes.
      • In such instance, other bodies may be able to assist, for example, Trading Standards and The Financial Ombudsman
      • To read more about the Gas Safe Register remit click here

       

       

       

    • Report an illegal gas fitter

      • If you suspect someone is working on gas without being Gas Safe registered you can notify us online. Please provide as much information as you can, e.g. names, dates, addresses etc. of where gas work was done and by whom.

       

    • Tell us more

    • Report an illegal gas fitter

      • If you suspect someone is working on gas without being Gas Safe registered you can notify us online. Please provide as much information as you can, e.g. names, dates, addresses etc. of where gas work was done and by whom.

       

    • Tell us more

    • Report an illegal gas fitter

      • If you suspect someone is working on gas without being Gas Safe registered you can notify us online. Please provide as much information as you can, e.g. names, dates, addresses etc. of where gas work was done and by whom.

       

  • Choose a topic

    • Tell us more

    • New registration

      • Registering with Gas Safe Register is a legal requirement for anyone carrying out gas work in the United Kingdom, Isle of Man and Guernsey.
      • The cost of a new application is £362 plus VAT.
      • This includes one engineer and registration fees for one year.

       

       

    • Registration Renewal

      • If you're looking to renew your current registration, please sign in to your online account and click on ‘Renew’ under the ‘Account Management’ menu.

      Click here to renew

       

      • For further information about renewing your registration please read the 'Renewing your registration' section in the 'Resource Hub', which can be accessed via your online account

       

       

    • Cancel Registration

      • To cancel an existing registration, please email us at: enquiries@gassaferegister.co.uk.
      • You will need to include: Your Gas Safe registration number and the reason for your cancellation
      • You will also need to return your Gas Safe certificate and ID card. Please return these to: Gas Safe Register, PO Box 6804, Basingstoke, RG24 4NB

       

       

    • Tell us more

    • Notify work

      • To notify gas work, please sign in to your online account using the link below and click on 'Notify Work'.
      • Please ensure you have the full installation address including postcode, the date the installation took place and details of the appliance installed.
      • Once you have completed and paid for the notification we will arrange for a certificate to be sent within 10 working days.

       

       

    • Order a replacement/duplicate

      • If you need to order a replacement Building Regulations Certificate, please sign in to your online account and click on 'Order duplicate certificate'. 

      Click here to order a duplicate certificate

       

      • You will need to provide the full postcode for the address where the work was completed. If you do not have the full postcode you can search for the notification by entering the date the work was completed. 
      • Once you have found the notification you can click on 'Request Certificate' and enter the details of where the certificate needs to be sent to and select confirm.
      • You will then need to pay for the duplicate certificate and once payment is received a duplicate certificate will be ordered and you can expect to receive this within 10 working days

       

       

    • Informing us of notification mistakes

      • If you have made a mistake on an existing notification you will need to let us know. Please email us at enquiries@gassaferegister.co.uk.
      • You will need to provide the full address for the existing notification, the notification certificate number and details of the error.
      • Once we have cancelled the notification you are required to raise a new, correct notification for completed work. This can be done online once you have signed in. 

    • Has my work been notified?

      • You can search your existing notifications online. Please sign in to your online account and click 'Search notifications'.
      • You will need to enter the full postcode of where the work was done.

       

      Click here to search for a notification

       

       

       

    • Certificate not received

      • Once the work has been notified the certificate will be posted out within 10 working days.
      • The Building Regulations state that the Local Authority must be notified within 30 calendar days of a new gas heat producing appliance installation.
      • If the work has been notified and you have not received your certificate within 10 working days of the notification being made, you can contact us at register@gassaferegister.co.uk; or you can call us on 0800 408 5500. 
      • Your customer can also order a replacement certificate online for only £6.

       

       

    • Tell us more

    • Update business details

      • It is possible to update your business details online, including your business address, responsible person and contact information. 

      • To update these details please sign in to your online account using the link below and click on 'Business Details' under 'Account Management'.

       

    • Tell us more

    • Add/Remove engineers

      • It is possible to add or remove engineers to/from your business online.
      • To update these details please sign in to your online account via the link below and click on 'Engineer Details' under 'Account Management'. 

       

       

    • Updating an engineer's details

      • It is possible to view and update your engineer's details online.
      • You can:
        • View the engineer's current work categories
        • View/change which centre the engineer is associated to
        • Check if the engineer's photo will show on the website 
        • View/amend the business reference (this could be their employee number) 
        • View/amend the engineers home address
        • View/amend the engineer's telephone number and email address
      • To update an engineer's details, please sign in to your online account and click on 'Engineer Details' under 'Account management'. If you have more then 20 engineers, you will need to search for the engineer using the search fields provided.

       

       

    • Tell us more

    • Updating an engineer's details

      • It is possible to view and update your engineer's details online.
      • You can:
        • View the engineer's current work categories
        • View/change which centre the engineer is associated to
        • Check if the engineer's photo will show on the website 
        • View/amend the business reference (this could be their employee number) 
        • View/amend the engineers home address
        • View/amend the engineer's telephone number and email address
      • To update an engineer's details, please sign in to your online account and click on 'Engineer Details' under 'Account management'. If you have more then 20 engineers, you will need to search for the engineer using the search fields provided.

       

       

    • How to check engineer qualifications

       

      • You see can what qualifications the engineers assigned to your business currently hold via the website.
      • Simply log in to your online account using the link below and click 'Engineer Details'. From the right-hand menu click 'Download Engineers'.
      • Before you download the list of engineers, you will need to tick the box next to 'Download Engineers Work Categories'. Then you can click the 'Download Engineers' button.
      • The full list of engineers, their qualifications and qualification expiry date will be available as a spreadsheet - check your downloaded files if this does not open automatically.

       

       

    • Update an engineer's unvented qualification

      • If you have recently completed an unvented qualification you will need to let us know. Please email us at enquiries@gassaferegister.co.uk.
      • Please include in the email the following information:
        - A copy of the qualification/certificate
        - Your Gas Safe registration number
        - Your name
        - Your National Insurance number
      • Once we have processed and confirmed your request you can order a new licence card to reflect the new qualification/work categories at a cost of £10 + VAT via the website. Please use the link below and log in to your account.

       

       

    • Tell us more

    • Order licence card

      • If you need a new licence card you can order one via the website.
      • To order a new card, simply log in to your online account via the link below.
      • Once logged in click on 'Engineer Details'.
      • Find the engineer that you want to order a new card for and click on 'View/Edit' and then 'Order Licence Card'.
      • You will then need to pay for the new card. 
      • Once payment is received, you can expect to receive the new card within 10 working days.

       

       

    • Licence card hasn't arrived

      • Please note, you should normally have your new licence card within 10 working days of receiving your request.
      • If you have not received your licence card within this time you can contact us at register@gassaferegister.co.uk; or you can call us on 0800 408 5500.

       

    • Tell us more

    • Search for an invoice/VAT receipt

      • You can view and print invoice/VAT receipts via the website.
      • Simply log in to your online account via the link below, and click on 'Invoices' under 'Account Management'. 
      • From here you can search for paid invoices. 
      • You can only view 2 years worth of invoices.
      • Once you find the invoice you are looking for, click on the invoice number and then you can print a copy.

       

       

    • Tell us more

    • Change of trading title

      • Unlike your contact details, which can be updated at the press of a button online or over the phone, a change in trading title requires us to carry out additional checks to see if there are any changes to the ownership of the business, e.g. non-limited company to a limited company.
      • It doesn’t cost anything to change your trading title* and we aim to make the process as easy as possible. Simply email us at register@GasSafeRegister.co.uk quoting your Gas Safe registration details and we will send the forms out to you.
      • If you would like a hard copy posted out to you, or if you have any questions about completing the forms, please email us and we’ll be happy to help you through the process.

        Please note: Failure to return the completed form within 5 business days will result in the registration being archived, as per our Registration Policy.

      • Renewing soon?

        If you’re coming up to renew your registration we recommend that you change the trading title first – this means that your ID card(s) and registration certificate will be sent out with the new company name. You should allow plenty of time for us to process your change of trading title before your renewal date is due.

        *If you require a new ID card showing your updated details, this will be charged at £10 plus VAT.

       

       

    • Tell us more

    • Technical guidance

      • You can access technical information via your online account.
      • Simply log in to your online account, then scroll down to the 'Technical Information' section. 
      • From here you can view:
        • Legislative, Normative and Informative Document List 
        • Gas Industry Unsafe Situations Procedure
        • Technical Bulletins
        • Safety Alerts
        • Industry Standard Updates - this is a subscription service.
      • You can also call our Technical Helpline for advice on 0800 408 5577 (option 1).

       

       

    • Gas Safe Register's Rules of Registration and procedures

      • You can access Gas Safe Register's Rules of Registration and procedures online. Simply log in to your account and click on 'Resource hub' at the top of the page. Then click on 'Rules of Registration and policies'.

       

       

    • Tell us more

    • Raise a competence concern

      • If you have concerns about the gas safety competence of someone who is currently Gas Safe registered, you can bring this to our attention by completing our online form.
      • To access this form, simply log in to your online account and click on 'Resource hub' at the top of the page. Then click on 'Raise a competence concern'. 

       

       

    • Tell us more

    • Report a landlord

      • If you know a landlord is not complying with gas safety law, you can report them to the Health and Safety Executive (HSE) via their website.
      • By law, landlords must carry out an annual gas safety check and provide tenants with a copy of the record of that check. New tenants should receive a copy before they move in and existing tenants should get a copy within 28 days of the annual check being done. If they have failed to provide a current gas safety record you can report them to the HSE via form LGSR1. 

       

       

       

       

    • Tell us more

    • Resource Hub

      • We offer a range of resources available in the Resource Hub online. In the Resource Hub you will find:
        • Access to every Registered Gas Engineer magazine ever published! 
        • A marketing toolkit full of materials to help you promote your business, including the Gas Safe logo, stationery templates and advertising tools. 
        • Guidance on the Gas Industry Unsafe Situations Procedure (GIUSP)  
        • Guidance on Flues in Voids
        • Online forms to report illegals gas work or to raise a competence concern 
        • Information on how to renew your registration
        • Information about notifications 
        • Information about how you can set up a Direct Debit for your business
        • Information about how to change your trading title 
        • Access to the Rules of Registration and our policies
        • Career opportunities at Gas Safe Register
      • To access these resources please sign in to your online account and click on 'Resource hub' at the top of the page. 

       

       

  • Choose a topic

    • Tell us more

    • I have a marketing and/or media enquiry, what should I do?

       

       

       

    • Tell us more

    • Order a replacement/duplicate certificate

      • If your client has lost or misplaced their Building Regulations Certificate, you can order a replacement on their behalf online for only £6.

       

       

    • Tell us more

    • Large business account

       

       

       

For general enquiries not covered in the options above, please call us: 0800 408 5500

Normal opening hours are 8.00am – 6.00pm Mon-Fri, 8.30am – 12.30pm Sat. Outside of these times you can use the website or call the number above for the automated telephone service.

Alternatively you can contact the Gas Safe Register via email: enquiries@gassaferegister.co.uk