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faulty boiler affects eastenders' heather

Carbon monoxide poisoning can be deadly. Make sure you understand the symptoms and know how to keep Gas Safe in your home.

 

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The recent Eastenders storyline illustrates the importance of knowing how to keep Gas Safe in your home. Popular character Heather has been affected by carbon monoxide poisoning from a faulty boiler.

What are the dangers of faulty gas appliances?

In the right hands gas is safe, but badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions and carbon monoxide poisoning. Carbon monoxide is a poisonous gas. It has no taste, colour or smell and it can make you feel seriously ill.

If you are suffering from headaches, dizziness, nausea, breathlessness, collapse or loss of consciousness and you don’t know why, it might be a sign of carbon monoxide poisoning and you should see a doctor immediately.

Did you know you can buy a carbon monoxide alarm to alert you if there is carbon monoxide in your home? But remember it shouldn't replace regular servicing of your gas appliances by a Gas Safe registered engineer.

What is Gas Safe Register?

Gas Safe Register is the only official list of gas engineers who are legally allowed to work on your gas appliances including your:

  • Gas boiler
  • Gas cooker
  • Gas fire

The Register is there to help protect you from unsafe gas work.  You might remember it used to be known as CORGI.

When you have your gas appliances fitted, fixed or serviced, always use a gas engineer who is on the Gas Safe Register. Don’t forget – get your gas appliances regularly serviced and safety checked every year. Annual servicing not only helps keep your heating and hot water working properly, it helps keep you safe.

How do I find a Gas Safe registered engineer?

Gas Safe Register can help you find a local Gas Safe registered engineer and tell you if they’re qualified for the type of work you need them to do.

  • Call the free Gas Safe Register helpline on 0800 408 5500.
  • Find a Gas Safe registered business online by entering your postcode into the ‘postcode’ panel on the right of this page.

Ask for the Gas Safe ID card

All Gas Safe registered engineers carry an ID card to show you they are Gas Safe registered when they turn up at your door – if they don’t show you then don’t be afraid to ask to see it.

All gas work is different and the back of the ID card tells you if they’re qualified for the specific job you need them to do. View our video to see what you need to check on the Gas Safe ID card.

Gas safety for tenants

If you rent your home, your landlord has to have the gas appliances safety checked and serviced once a year by law. For proof of this annual check, your landlord must by law give you a copy of the Landlord’s Gas Safety Record.

As a tenant always:

  • Ask for a copy of the current Landlord’s Gas Safety Record before you move in or within 28 days of the safety check being done.
  • Check the Gas Safe ID card of any gas engineer that comes to do work in your home.
  • Cooperate with your landlord and let a registered engineer in when a gas safety check or servicing has to be done.

If a landlord refuses to regularly service and safety check your gas appliances you should call the Health and Safety Executive on 0800 300 363.

What Next?

Fit a carbon monoxide alarm
An audible carbon monoxide alarm will alert you if there is carbon monoxide in your home.

How often should I have a gas safety check?
Get your gas appliances checked every year by a Gas Safe registered engineer.

Find a Gas Safe registered business in your area.
 
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Carbon monoxide poisoning symptoms

  • headaches
  • dizziness 
  • nausea 
  • breathlessness 
  • collapse
  • loss of consciousness

Find out more about carbon monoxide poisoning