Emergency contacts and safety information
Useful contact details for further information and advice
on gas.
Gas Emergency Services
- England, Scotland and Wales:
- For natural gas, call the National Gas
Emergency Service: 0800 111 999
- For liquified petroleum gas (LPG),
- Bulk and metered supplies; see telephone number on the bulk
storage vessel or at the meter
- Cylinder supplies; see gas supplier emergency contact details
in the local telephone directory*
- Northern Ireland:
- For natural gas, call the Northern Ireland Gas
Emergency Service: 0800 002 001
- For liquified petroleum gas (LPG),
- Bulk and metered supplies; see telephone number on the bulk
storage vessel or at the meter
- Cylinder supplies; see gas supplier emergency contact details
in the local telephone directory*
- Isle of Man:
- For natural gas, towns gas** and LPG, call Manx Gas Ltd:
0808 1624 444
- Guernsey:
- For mains gas** and LPG, call Guernsey Gas Ltd: 01481
749000
- Jersey:
- For mains gas** and LPG, call Jersey Gas Company Ltd:
01534 755555
* For cylinder supplies on caravan parks and hire boats, the
site owner and/or boat operator may also have responsibilities.
Advice may be obtained from the gas company identified on the
cylinder through their emergency contact details.
Gas Safe Register
For details of how to contact Gas Safe Register please visit our
contact us page.
Energy Suppliers
- Contact details of the six main energy
suppliers:
-
- British Gas: 0800 048
0202
- NPower: 0800 072 2999
- EON: 0845 872
8636
- Scottish and Southern Energy (SSE): 0845 026
0658
- EDF Energy: 0800 056 5927
- Scottish Power:
- Central and Southern Scotland: 0845 273
4444
- Cheshire, Merseyside and North Wales: 0845
273 4444
- Contact details of the four main suppliers of LPG in
Great Britain:
-
Information
Gas
- Health and Safety Executive for Great Britain (HSE):
- Health and Safety Executive for Northern Ireland (HSENI):
- The Health and Safety at Work Inspectorate for the Isle of Man
(HSWI):
- Health and Safety Executive for Guernsey:
Oil and Biofuel
- Oil Firing Technical Association (OFTEC):
Solid fuel and Biomass
- Heating Equipment Testing and Approval Scheme (HETAS):
Plumbing
- Association of Plumbing and Heating Contractors (APHC):
- The Chartered Institute of Plumbing and Heating Engineering
(CIPHE):
- Scottish and Northern Ireland Plumbing Employers' Federation
(SNIPEF):
Consumer advice
- Citizens Advice Consumer Services
- Isle of Man contact the Office of Fair Trading on
- Northern Ireland contact Consumer line on
Advice on building regulations
- Local Authority Building Control (LABC):
- Visit the LABC website to find your nearest local authority
office: www.labc.uk.com.
Advice on carbon monoxide alarms
- Council of Gas Detection and Environmental Monitoring (CoGDEM):
Medical information
Patient support groups
- Carbon Monoxide and Gas Safety Society (CO-Gas Safety):
- CO-Awareness Ltd:
Gas industry normative documents
For further information on the gas industry normative documents
please contact the following organisations.
- Institute of Gas Engineers and Managers (IGEM):
- British Standards Institution (BSI):
- UKLPG:
** Mains gas and towns gas
Guernsey and Jersey in common with the United Kingdom and the Isle
of Man have LPG supplies, but where they differ, is that they do
not have any natural gas installations. The gas used in the mains
distribution system is a manufactured LPG/air mixture (otherwise
known as ‘mains gas’). Consumers are served the mains gas through a
network of underground mains starting from a LPG/air production
plant, where the gas is processed, constantly monitored and checked
for quality and purity.
Gas installations in the Isle of Man are similar to those found
in Guernsey and Jersey; however the Isle of Man is currently
undergoing a gas conversion programme, whereby many of its LPG/air
installations on its ‘towns gas’ network are being converted to
burn natural gas. There are some 6,000 installations still using
LPG/air. The plan is to convert the existing LPG/air installations
to natural gas by 2012.