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Emergency contacts and safety information

Useful contact details for further information and advice on gas.    

 

Gas Emergency Services

  • England, Scotland and Wales:
    • For natural gas, call the National Gas Emergency Service: 0800 111 999
    • For liquified petroleum gas (LPG),
      • Bulk and metered supplies; see telephone number on the bulk storage vessel or at the meter
      • Cylinder supplies; see gas supplier emergency contact details in the local telephone directory*
  • Northern Ireland:
    • For natural gas, call the Northern Ireland Gas Emergency Service: 0800 002 001
    • For liquified petroleum gas (LPG),
      • Bulk and metered supplies; see telephone number on the bulk storage vessel or at the meter
      • Cylinder supplies; see gas supplier emergency contact details in the local telephone directory*
  • Isle of Man:
    • For natural gas, towns gas** and LPG, call Manx Gas Ltd: 0808 1624 444

  • Guernsey:
    • For mains gas** and LPG, call Guernsey Gas Ltd: 01481 749000

  • Jersey:
    • For mains gas** and LPG, call Jersey Gas Company Ltd: 01534 755555

* For cylinder supplies on caravan parks and hire boats, the site owner and/or boat operator may also have responsibilities. Advice may be obtained from the gas company identified on the cylinder through their emergency contact details.

Gas Safe Register

For details of how to contact Gas Safe Register please visit our contact us page.

Energy Suppliers

  • Contact details of the six main energy suppliers:
    • British Gas: 0800 048 0202 
    • NPower: 0800 072 2999
    • EON: 0845 872 8636 
    • Scottish and Southern Energy (SSE): 0845 026 0658
    • EDF Energy: 0800 056 5927
    • Scottish Power:
      • Central and Southern Scotland: 0845 273 4444
      • Cheshire, Merseyside and North Wales: 0845 273 4444

  • Contact details of the four main suppliers of LPG in Great Britain:

Information

 

Gas

Oil and Biofuel

Solid fuel and Biomass

Plumbing

Consumer advice

Advice on building regulations

  • Local Authority Building Control (LABC):
    • Visit the LABC website to find your nearest local authority office:  www.labc.uk.com

Advice on carbon monoxide alarms

  • Council of Gas Detection and Environmental Monitoring (CoGDEM):

Medical information

Patient support groups

Gas industry normative documents


For further information on the gas industry normative documents please contact the following organisations.

** Mains gas and towns gas
Guernsey and Jersey in common with the United Kingdom and the Isle of Man have LPG supplies, but where they differ, is that they do not have any natural gas installations. The gas used in the mains distribution system is a manufactured LPG/air mixture (otherwise known as ‘mains gas’). Consumers are served the mains gas through a network of underground mains starting from a LPG/air production plant, where the gas is processed, constantly monitored and checked for quality and purity.

Gas installations in the Isle of Man are similar to those found in Guernsey and Jersey; however the Isle of Man is currently undergoing a gas conversion programme, whereby many of its LPG/air installations on its ‘towns gas’ network are being converted to burn natural gas. There are some 6,000 installations still using LPG/air. The plan is to convert the existing LPG/air installations to natural gas by 2012.

Find a Gas Safe registered business in your area.
 
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