frequently asked questions

General

Why has the CORGI gas register ended?

A review was undertaken in 2006 by the HSE (Health and Safety Executive) which concluded that there was a strong case for modernising the gas registration scheme to bring added benefits to gas consumers and gas engineers. Particular areas for improvements included:

A clearer focus needed on gas safety
The need to simplify the registration and competence requirements for gas engineers without compromising safety or service standards

How do I find a Gas Safe registered engineer?

You can find a Gas Safe registered engineer by calling 0800 408 5500 and speaking to an advisor or search online at www.GasSafeRegister.co.uk.

How can I check whether a gas engineer has a valid ID?

You must always check the ID card of an engineer and if you are a landlord or letting agent, you must encourage your tenant to do the same. You can use the ‘check a gas business’ service that will allow you to confirm that the engineer is registered by calling 0800 408 5500 or check online at www.GasSafeRegister.co.uk.

Will CORGI and Gas Safe Register both run the gas register?

Gas Safe Register is the only operator of the gas register.

How do I report a complaint?

If you have a complaint about work carried out by a Gas Safe registered engineer please give us the details and we will investigate. Please call Customer Services on 0800 408 5500 or complete the complaint form online at http://www.GasSafeRegister.co.uk/help/make_a_complaint.aspx

What will happen to my complaint about a CORGI registered gas installer?

Any ongoing HSE, local authority or police investigations against CORGI registered installers will continue and be unaffected.

Any ongoing investigations of complaints against CORGI registered installers in connection with the gas registration scheme have been passed to Gas Safe Register for completion. For more information call 0800 408 5500.

How do I report someone working on gas without registration?

If you suspect someone is working on gas without a valid Gas Safe Register registration please give us the details and we will investigate. Please call Customer Services on 0800 408 5500 or complete the report an illegal gas worker form online at www.GasSafeRegister.co.uk/illegals.

Can Gas Safe Register check the gas work that I have had done?

We inspect gas work to ensure that registered businesses continue to work in accordance with manufacturer’s instructions and industry standards. To help us do this, we ask customers if we can undertake a free gas safety inspection on the completed gas work. If you have had gas work done in the last six months and would like us to consider it for inspection please contact us on 0800 408 5500 or complete the saftey inspections form online at www.GasSafeRegister.co.uk/safetyinspection.

Landlords and letting agents

Will the mandatory requirements for rented properties change?

No, the mandatory requirements for rental properties remain the same. The only change is that you must now make sure you use Gas Safe registered engineers. For further information on understanding the law for rented accommodation please visit www.GasSafeRegister.co.uk/landlords.

What are the requirements for landlords?

By law, landlords must make sure:

pipe work, appliances and flues provided for tenants are maintained in a safe condition
that all appliances and flues that you provide for tenants use have an annual safety check
that maintenance and annual safety checks are carried out by an engineer registered with Gas Safe Register
all gas equipment (including any appliance left by a previous tenant) is safe or otherwise removed before re-letting
they provide a record of safety checks to the tenant within 28 days of completing the check or to any new tenant before they move in
they keep a copy of the safety check record for two years

Advice on landlords duties are contained in HSE's guidance to landlords and letting agents found at www.hse.gov.uk/gas/domestic/faqlandlord.htm.

Do I need to get a safety check carried out on gas appliances in my properties?

Yes, landlord duties under the Gas Safety Regulations remain the same as before. It is a legal requirement for you to have an annual safety check on all gas appliances and flues that you provide in a rental property. This must be carried out by a Gas Safe registered engineer.

How can I check whether an engineer is qualified to carry out a gas safety check?

Details of the type of work that an engineer is registered to carry out can be found by using 'check an engineer' or call us on 0800 408 5500. All engineers registered with Gas Safe Register must carry an ID card that shows the type of work they are registered to do. We strongly advise you to check the engineer’s ID card before they begin work on your gas appliances.

Have landlords gas safety records changed?

No. You must still provide your tenant with a record of safety checks completed within 28 days of the check and you must keep a copy for two years. A common method of providing a record of safety checks is using a ‘Landlord Gas Safety Record’. These are sometimes referred to as a ‘Gas Safety Certificate’ or ‘CP12’ form. A full check must be completed and a record of the check must be provided to the tenant within 28 days.

As a minimum, the record of a gas safety check must contain the following information:

a description of and the location of each appliance or flue checked
the name, registration number and signature of the individual carrying out the check
the date on which the appliance or flue was checked
the address of the property at which the appliance or flue is installed
the name and address of the landlord (or his agent where appropriate)
any defect identified and any remedial action taken
a statement confirming that the safety check completed complies with the requirements of the Gas Safety (Installation and Use) Regulations 1998 (GB and Isle of Man) and Gas Safety (Installation and Use) Regulations 2004 (Northern Ireland)

For further information regarding the responsibility of the landlord and the gas safety certificate please visit www.GasSafeRegister.co.uk/landlords.

Is my safety check record still valid after 1 April 2009?

Yes, any record or certificate of a gas safety check is valid for 12 months, even if it says CORGI on it or carries a CORGI logo.

My registered engineer has given me a record with CORGI on it, is this OK?

You can still accept a record after 1 April 2009 even if it says CORGI on it or carries a CORGI logo as long as the engineer is Gas Safe registered. There is currently no requirement for new paperwork, however gas safety records are available from various suppliers and landlords. Suppliers who verify they only sell to registered engineers may provide records displaying the Gas Safe Register logo.

I’m a Letting Agent. What do these changes mean to me?

Your legal requirements remain the same. By law, you must:

make sure that the management contract clearly specifies who is to make arrangements for maintenance and safety checks on gas equipment and for keeping associated records
where specified by the management contract make sure gas appliances and flues are serviced at least once every 12 months or at any other time if there is a safety doubt
make sure that maintenance and safety checks on gas appliances, fittings and flues provided for tenants use are only carried out by a Gas Safe registered engineer.