Having a new gas appliance fitted?
Boiler need replacing? Need a new cooker? Get your new gas
appliance fitted safely.
Knowing where to start when you need a new boiler, cooker or fire
can be daunting. There are so many different types of
appliance on the market, where do you begin? How do you know
who should install it and what paperwork you need? Follow these
simple steps to help you get the right gas appliance for your home
and make sure it is installed safely and legally.
Before you start
- Talk to a Gas Safe registered engineer. Ask advice on what you
need for your home. You can find a registered
engineer using our online service or by calling 0800 408 5500.
Make sure they are qualified for the work you need doing.
- Be clear about the work you need and ask for a free written
quotation from two or three business to ensure you are getting best
value. The quotes should include; a description of the work and
materials to be used, the make and model of the appliance(s) and
the location of the appliance(s).
- Ask each business for two or three references from earlier
customers. Contact these customers to find out if and how happy
they were with the work and how it was carried out.
- Ask to see proof of the businesses public liability insurance.
Does the work affect your home and contents insurance - contact
your own insurance company.
After you have chosen your engineer
- Agree the work and get it confirmed in writing. Details will
vary depending on the installation but ensure you cover the basics
- Name, address and telephone contacts of yourself and the
- The agreed price and the work it covers, methods of payment and
how any additional works will be agreed.
- The date the work will start, how long it will take and any
late finish penalties you may want to agree on.
- Who is going to notify Local Authority
Building Control and when you will receive your certificate
- The work to be undertaken, the appliances included and the
materials to be used.
- The details of any sub contractors to be used including their
- Who will dispose of any refuse and make good any remedial works
to the property.
- After sales service such as warranties on appliances,
materials and workmanship including the arrangements to remedy any
defective work or damage to property.
- Deposits are normally only payable where specific or custom
ordered items are needed or the installation will take longer to
finish. In other cases, avoid paying deposits but you need to agree
any staged payment plan in writing.
Before work starts
- Every gas engineer carries a Gas Safe
Register ID card. Before any work is carried out always make
sure you ask to see their ID card.
- Make sure any required commissioning documents are completed by
the engineer; such as the Benchmark for many boilers. Benchmark is
the nationally-recognised Scheme that places responsibilities on
both manufacturers and engineers to ensure best practice in
the installation, commissioning and servicing of domestic heating
and hot water products.
- Make sure your warranty registration is completed and
- After a new gas appliance (excluding flueless cookers) has been
fitted, the Building Regulations in England and Wales require that
the installation must be notified to your Local Authority. Your
engineer needs to do this. Similar requirements exist in Isle of
Man and Guernsey. Find out more information
on complying with Building Regulations.
- Ensure the work has been completed to the agreed
specification and you are happy with it and pay for the work
Remember all of your gas appliances, including your gas boiler,
gas cooker and gas fire should be safety checked once a year and
serviced regularly according to the manufacturer’s instructions by
a Gas Safe registered engineer.
Gas Safe Register advises that you don't DIY with gas. Find out
Fit a carbon
A carbon monoxide alarm will alert you if there is carbon monoxide
in the air.
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Are you eligible for a free gas safety
If you have had gas work done in your house in the last 6 months
then you are eligible for a free gas safety inspection.
Nominate your property